The standard processing time is between 5-10 days. We do not process on the weekends or holidays. Processing times are NOT included in the delivery time. Please plan accordingly.

Normally, we arrange shipment from Monday to Saturday, except Sundays and holidays. After the order is shipped, you will receive a confirmation email with a tracking link. Then the package probably arrive within 3-5 days. (Different areas have different delivery times)

Please Noticed

l If the address provided by your order is inaccurate or incomplete, or if there are unverified details, the order process time may be delayed for 1-2 business days. We encourage all customers to thoroughly check their order information, especially the delivery address.

l Pobox address is not available, please leave a detailed street address.

l A phone number is needed in case the express company needs to contact you for delivery.

About Express

Normally, we use FedEx, DHL, and USA LINE,  The default Shipping method is below, please contact the service if you want to change to others.

l To US: 5-7 days by FedEx/ DHL/USA LINE(Free Shipping)

l To CA: 5-7 days by FedEx/DHL /USA LINE(Free Shipping)

l To Eur: 5-7 days by FedEx/DHL/USA LINE (Free Shipping)

PS: There might be some delays due to the force majeure recently. Express company will priority arrange shipment for medical and living supplies, other shipments will delay than usual, hope you could understand, we will pay more attention to the shipment, any questions please feel free to contact us!

About order address issues

All customers are responsible for entering the correct information for the bill and shipping address of the order. Any address or order change request will be considered but not guaranteed (since the address is incorrect, the order will be returned to our warehouse and you will be responsible for the additional shipping charges. There will be no refund for abandoned or abandoned shipments.)

After the package is shipped out, the shipment is not able to be stopped, so if you want to cancel the order but contact us too late, you can return it for a full refund after you receive the package. For more information on how to return, please click on the return policy. The only thing we can do is wait for the parcel to return to us. When we are determined to return it to the warehouse, we can ship it to your correct address or return the order amount to you.

Package Tracking

We will update your tracking number via email, with all our orders with verified tracking numbers and links. Tracking numbers can take several hours to update. If you have a problem with your tracking number or package delivery, please contact the courier directly before contacting us. Once the package leaves our shipping location, you will need to contact them to resolve some issues.

If you have previously encountered a lost or stolen package, we recommend that you send the package to your work address to ensure that you receive your package safely.

Precautions

Orders for weekends or holidays will be processed on the next business day.

Special instructions for mail delivery are not displayed on the shipping label or package. If you have specific instructions, please contact your post office or postal staff directly. We are not responsible for the delivery of errors.

We are not responsible for delivery delays due to weather, improper carrier operation, incomplete addresses, delays in delivery, customs delays, lost or stolen items, undeliverable addresses, or incorrect contact information for all shipments.

About Payment 

We accept Paypal, VISA&Master Card, and Western Union

1. If you have a PayPal account, please choose PayPal to complete the payment directly.

2. If you want to use PayPal payment but don't have a PayPal account, please register one first.

Note: Choose the PayPal payment, you can choose your country currently, we accept all currencies.

*Pay Attention:

Please do not use "e-check" payment, this payment state is "uncleared", which means we haven't received your payment now, so we can't arrange the shipment for you, which usually takes 3-5 days.

We will check our PayPal account. when we confirm the reception of the payment, we will arrange the shipment, Orders are subject to verification and acceptance prior to shipping.

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If you have any questions, please contact us by Email: support@viyahair.com

VIYA hair will give you the best shopping experience.

Whatsapp: +8615333742959 

Tel: +8618839932296 

Address: No.2001-2009, 20-floors, Building 2, Electronic Commerce Industrial Park, Xuchang, Henan